CyanSYS: Creating an Omnichannel Retail Experience

Pei Juan Chua, COO

The first thing sold online was in 1995 when Amazon embarked on its journey as an online bookstore and sold their very first book. Since then, e-commerce has evolved from a novel concept to one of the vital cogs of the world’s economy. This transition and its impact on the global retail dynamics enticed the Singapore based firm CyanSYS to venture into the e-commerce space. As an ERP company which set sail in 2002, CyanSYS partners with major e-commerce vendors to understand the crux of this major business extension.

After the company began its stunt in the e-commerce sphere, Pei Juan Chua, COO of CyanSYS took over the reins of operations and systems strategy from Theng Wee, Founder & CEO of CyanSYS, to engage more customers in the e-commerce sector. Pei Juan, immediately after taking over, started engaging with the customers to quantify their experience. “It is no mean feat, but we have to constantly adjust, fine tune, and get it right for customers who are with us,” quips Pei Juan.

Leveraging Microsoft technology stack, including NAV, the firm builds customized ERP solutions that cater to needs of 90 percent of its clients. These solutions address the changing demands of SMEs, helping them to evolve with the right investment plan in e-commerce. These investment plans empower the customers to grow and choose the appropriate e-commerce strategy in its portfolio. The customers achieve higher time-to-market and productivity, as CyanSYS merges disparate solutions and platforms to drive the customer experience.

We adopt an open-approach to source the best partnership with the correct e-commerce partner and deliver a total “joint-venture” solution

These integrated solutions further improve the efficiencyof businesses along with the rise in customer engagements. Some of the prominent customers of CyanSYS include Courts, Gain City, Best Denki, Far East Flora, Focus Point, and Komugi Bakery.

Since the past fourteen years, the company has seen profound growth with its framework of methods and resources to manage the retail business model. With such a remarkable market experience, the company is transforming a part of its offerings into e-commerce solution and assisting its customers to succeed with the right methodology in retail sector.

CyanSYS works to expand its business model through strong partnerships and provide an omnichannel retail experience to the customers. “We adopt an open-approach to source the best partnership with the correct e-commerce partner and deliver a total “joint-venture” solution to our customers,” attributes Pei Juan. The firm with Microsoft NAV builds customized solutions to deliver, faster, cheaper, and better services to its clients. The company also welcomes other technology partners in the e-commerce space to embrace the transformation and leverage on new market opportunities. To build an omnichannel, one stop solution, the company emphasizes on its research and testing program.

Over the years, CyanSYS has continuously evolved to stay relevant, innovative, and competitive. Keeping in line with this vision, the company intends to leverage the new technology platforms, servers, and Microsoft tools in the future, to improve its existing retail solutions and grow its e-commerce integration model through tighter coupling. The company also envisions embedding the machine learning and artificial intelligence tools of Microsoft in its catalog. “With e-commerce, we are now only at the beginning of the next exciting cycle to help our portfolio of customers to attain success better, faster, and cheaper and stay sustainable. This will be our continuous focus to ride on the technology curve,” concludes Pei Juan.