As brands strive to remain competitive, customer experience and operational efficiencies are what drive marketing today. In achieving these, e-commerce solution providers need to keep pace with the latest technology for meeting unique customer requirements. Various market statistics predict that the total worldwide e-commerce sales will reach a whopping $3.3 trillion this year. With a wide variety of opportunities, e-commerce is all set to make the most, while the industry is counting on advanced technology for its growth.
Businesses are moving toward enhanced strategies to deliver the same shopping experience as that of a brick and mortar store to online customers. To mimic the store clerk explaining products, e-commerce companies are leveraging personalization opportunities throughout the shopping journey.
Considering the present-day technologies, artificial intelligence (AI) is being leveraged by key players for enhancing e-commerce operations. AI is helping e-commerce companies with advanced recommendation engines, virtual assistants, chatbots, and warehouse automation. Robots are also vastly invading e-commerce stores with their AI-based design to enhance a customer’s overall shopping experience.
Augmented reality and virtual reality is poised to become a game changer for e-commerce. AR might not be everywhere yet, but e-commerce retailers are successfully incorporating AR capabilities into the shopping experience to gain a significant advantage.
Looking forward, technology and how it's implemented in the daily functions in the e-commerce industry will be further explored. To help CEOs, CTOs, and CIOs find the right e-commerce solutions provider, a distinguished selection panel comprising of CEOs, CIOs, VCs, industry analysts, and APAC CIO Outlook’s editorial board has selected a list of organizations that exhibit innovative features and service strategies. We have considered the vendor’s ability in delivering strategies and services that can effectively yet economically account for a productive e-commerce offering, keeping in mind the factor of time-focused delivery. We present to you “Top 10 eCommerce Solution Providers - 2019.”