Fulfilio: Taking Ecommerce to the Next Level

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Mathew Galt, Co-Founder & CEO

In the fast-paced world of ecommerce, a great last mile delivery experience involves delighting customers with quick delivery and ensuring a memorable “unwrapping” experience. Nevertheless, the results of several studies reveal that nearly 50 percent of purchases are being abandoned due to delivery times being too long. One of the major reasons behind the delay in delivery is end-customers being located in different parts of the country. A majority of retailers find it extremely challenging to meet the same-day and next-day delivery demand because they lack a reliable distribution network across the country, real-time inventory accuracy, and a system that can integrate with other retail systems such as a web store and transportation. What retailers need is a reliable partner that can manage the entire logistics operations while they can focus on creating new products, marketing, and ultimately growing their sales.

In such a scenario, setting a new benchmark in the last-mile delivery race by helping e-commerce businesses manage the end-to-end order fulfillment process is Fulfilio. An Australian fulfillment logistics provider, Fulfilio is at the forefront of offering simplified warehousing, packing, and distribution services. “Our services are powered by a state-of-the-art fulfilment centre and custom-built platform that sets a new standard in order fulfillment,” says Mathew Galt, CEO and Co-Founder of Fulfilio. “It’s all about empowering direct-to-consumer brands with a fast, personalised, and easy fulfilment solution.”

With their fulfillment centers in four major capital cities across Australia, the company is uniquely positioned to provide a same-day delivery option to ecommerce businesses of all sizes.

Whether it is splitting orders across multiple centers, optimizing stock inventory based on consumer demand, or simply routing orders to a fulfillment center that is nearest to a retailer's customer for the fastest delivery possible— Fulfilio executes it with great precision. The company is backed by renowned logistics company Australia Post that enables them to access national network storage and fulfillment facilities while delivering the best service in the country.

Fulfilio’s easy-to-use order fulfillment platform comes with real-time inventory visibility, one-click fulfillment process, big data analytics, and branded notifications, among other services. Through Fulfilio’s warehousing services, retailers can experience faster shipping times, reduced delivery costs, and the ability to expand their customer base into regional and international areas. Ecommerce brands can now scale their businesses and win their customers heart by creating unique last-mile delivery experiences.

Behind the success of Fulfilio’s services, lies the proficiency of a diligent team that makes the entire logistics process a seamless experience, from passionate techies and dedicated onboarding specialists to the highly experienced operation managers, right through to customer support executives. Fulfilio’s team of experts invests a great amount of time to analyze a retailer’s business environment, to understand their requirements and desired customer experience. Subsequently, the company works with their operations team to design a scalable fulfillment solution for each retailer.

The effectiveness of Fulfilio can be best explained with a customer success story. Galt cites a case scenario where Fulfilio worked with an Australian-based clothing line organization—LIVIN. With an influx of 800 plus orders a month, LIVIN was overwhelmed with fulfillment tasks, which sapped time and energy from other major tasks of the business. When LIVIN decided to automate and systemize fulfillment management, their in-depth market search came to an end with Fulfilio. By leveraging Fulfilio’s warehousing services, the eight hours a week of picking and packing was reduced to mere minutes. LIVIN is now able to focus on their core mission and witness huge spikes in the monthly order as the fulfillment pressure is taken off their shoulders.

Elaborating on their future plans, Galt says, “We’re passionate about co-creating the future of ecommerce for merchants by delivering faster delivery options and more intuitive-tech to make fulfillment easy.” As a part of the plan, Fulfilio intends to add a number of new features that are designed to make fulfillment far easier for merchants of all sizes.