As consumers’ daily lives get more entangled with the internet, the growth for the e-commerce market is soaring high. With the increasing demands of online shopping, the retail e-commerce market is expected to reach almost $5.1 trillion by the end of 2021. With the surge in internet penetration and digitalization, disruptive technologies like AR are enhancing online shopping reality. By allowing customers to visualize their products in a true-to-scale 3D model, AR-based shopping is saving customers' time and makes shopping fun, interactive, informative, and cost-effective. Many e-commerce companies are using AI and machine learning-based algorithms to make smart product recommendations. Also, using big data and AI-based tools, e-commerce retailers are gathering real-time information about their customers and making on-site personalized suggestions. These efforts are not only reducing bounce rates but also uplifting the revenue collection. Moreover, at the crux of personalization, AI-based chatbots are allowing retailers to communicate with several customers, thereby giving them relevant suggestions and solving their issues immediately.
Furthermore, with the radical shift of millennials from Facebook to social platforms like Instagram, YouTube, and others, brands are revamping their promotion strategies. By focusing more on making short, engaging videos or enticing graphic content that goes well with the dynamics of these newly evolved platforms, the organizations are venturing into new opportunities. This lowers overhead costs and increases the reach and sales of several local manufacturers, suppliers, and wholesalers through an integrated network. For instance, with the omnipresence of all the economic backgrounds of any country on the social media platforms, brands and influencers can effectively target their respective niches.
Considering the swirling cauldron of changes e-commerce is bringing, choosing the appropriate solution provider can be a task. In order to assist firms in the task of finding accomplished e-commerce vendors, we have compiled this issue of APAC CIO Outlook. In this edition, we have listed the top 10 e-commerce vendors along with top 10 e-commerce consulting/service companies in APAC for 2020to highlight the companies that can escalate the chances of your growth in this highly dynamic and competitive environment. Equipped with innovative technological capabilities, these vendors are set to transform the e-commerce landscape. We hope this issue of APAC CIO Outlook helps you build the partnership you and your organization need to foster a workspace driven by robust and efficient technology.
We present to you APAC CIO Outlook’s “Top 10 eCommerce Consulting/Service Companies in APAC for 2020”